Shipping Policy

At Rhonvale, we understand that the anticipation of receiving your cashmere garment is part of the experience. We are committed to ensuring that your order reaches you with the same care and precision with which it was crafted.

1. Processing Time

As a specialized knitwear manufacturer, we conduct a rigorous Final Quality Control (QC) inspection for every single piece before it leaves our facility.

  • Standard Processing: Orders are typically processed and verified within 2–4 business days.
  • Custom/Wholesale Orders: For bulk or customized production orders, processing times will be coordinated directly with your account manager and confirmed via order invoice.

2. Shipping Methods & Logistics Partners

We partner with reliable international carriers to ensure your items are handled with the utmost care. Our primary logistics partners include DHL, FedEx, and UPS. Shipping times vary by destination:

  • Standard Shipping: 7–15 business days.
  • Express Shipping: 3–7 business days (Recommended for time-sensitive deliveries).

Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Please allow extra time during peak seasons or holidays.

3. Shipping Rates

  • Flat Rate: We offer a flat shipping rate of $25 for standard orders.
  • Complimentary Shipping: We are pleased to offer complimentary standard shipping on all orders over $500.

4. International Shipping & Customs

As we ship globally, please be aware of the following:

  • Duties & Taxes: Rhonvale is not responsible for any customs duties, import taxes, or fees imposed by your country’s customs authority. These charges are the customer's responsibility.
  • Compliance: We ensure all shipping documentation is accurately declared to facilitate a smooth customs clearance process.

5. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can monitor the journey of your Rhonvale garment in real-time through our tracking portal or the carrier’s website (DHL, FedEx, or UPS).

6. Damaged or Missing Packages

We take great pride in our packaging to ensure your items remain protected during transit. In the rare event that your package arrives damaged or is marked as delivered but not received, please contact us within 48 hours of the delivery notification. We will work diligently with the carrier to resolve the issue for you.

Need Assistance?

Your satisfaction is our priority. If you have any specific requirements regarding your shipment or need to update your delivery address, please reach out to our team.

Email: service@rhonvale.com

Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)