1. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging with all tags attached.
- Returned within 30 days of the purchase date.
- Accompanied by the original receipt or proof of purchase.
Non-returnable items:
- Gift cards.
- Items marked as final sale.
- Customized or personalized items.
2. Return Process
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Initiate Return: Please contact our customer service team at service@rhonvale.com to request a Return Authorization (RA) number. Include your order number and the reason for your return.
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Packaging: Securely pack the item(s) in the original packaging, including all tags and accessories. Write the RA number clearly on the outside of the package.
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Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days.
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@rhonvale.com and we will guide you through the process.
