Help & FAQ

Rhonvale focuses on the natural character, softness, warmth, and long-term quality of genuine cashmere. Our products are developed through a combination of carefully selected fibres, experienced craftsmanship, technical knitwear expertise, and controlled finishing processes.

Rhonvale works with cashmere and knitwear supply partners connected to the Puyuan and Tongxiang manufacturing ecosystem. Puyuan is not a natural cashmere-producing region. Its strength lies in fibre processing, yarn development, garment manufacturing, product development, wholesale, and supply-chain coordination. The exact fibre composition and origin information for each product should always be confirmed through its product details and material label.

International shipping availability depends on the destination. Please check at checkout or contact support for details.

Cashmere should be handled gently. We generally recommend following the care label, using cold or lukewarm water, avoiding harsh detergents, and never wringing the garment. Lay the item flat on a clean towel and allow it to dry naturally away from direct heat and sunlight.

Clean and completely dry the garment before storing it. Fold cashmere rather than hanging it, keep it in a breathable garment bag or drawer, and avoid placing heavy items on top of it. During long-term storage, use appropriate moth protection without allowing chemical products to touch the fibres directly.

Pilling is a natural result of friction, especially during the first few wears. It does not necessarily mean that the fibre is poor quality. Loose surface fibres can gather into small pills around areas such as the underarms, sleeves, and sides of the garment. A cashmere comb can be used gently to remove them.

Check the product label, fibre-composition information, and supplier documentation. For higher-value or larger orders, buyers may request an independent material test report from a qualified testing organisation. Product appearance or softness alone cannot confirm cashmere content.

Material honesty means describing a garment according to its verified fibre composition, construction, origin information, and actual characteristics. Rhonvale aims to avoid misleading material claims and to provide clear product information for customers and professional buyers.

Yes. Rhonvale works with selected retailers, fashion brands, distributors, designers, sourcing companies, and professional buyers. B2B services may include wholesale supply, private-label development, product sourcing, sampling, custom colours, custom labels, packaging, and repeat production, depending on the project.

Rhonvale works with independent retailers, fashion labels, department stores, boutiques, distributors, designers, sourcing agencies, hospitality partners, and other professional buyers. Each partnership is reviewed according to the product category, order requirements, market, and delivery schedule.

Rhonvale offers selected cashmere and knitwear products for wholesale and professional purchase. Available categories may include sweaters, cardigans, knit tops, scarves, coats, dresses, accessories, and seasonal collections. Product availability depends on the current collection and stock position.

Rhonvale may support private-label and custom-development projects depending on the product, order quantity, technical requirements, and production schedule. Possible services include custom labels, colours, yarn specifications, measurements, patterns, packaging, and product finishing.

Yes. Buyers may submit reference images, technical drawings, measurement charts, material requirements, or existing samples for review. Rhonvale can then assess the construction, yarn, finishing, sampling, and production requirements before confirming whether the project is suitable.

There is no single minimum order quantity for every Rhonvale product. The minimum may vary according to the style, yarn, colour, size range, customisation, packaging, and production requirements. A project-specific quantity will be confirmed after the product brief has been reviewed.

Selected products may be available for small-batch or trial orders. Small-batch availability depends on the style, material, colour, stock position, customisation requirements, and production schedule.

Repeat production may be available for approved styles, subject to yarn availability, material continuity, colour availability, technical specifications, and the current production schedule. Buyers should confirm repeat-order requirements before the first production run.

Product development may include design review, material selection, prototype sampling, fit or measurement adjustments, colour confirmation, finishing review, and final sample approval. The exact process depends on the complexity of the product and the buyer’s requirements.

Before placing an order, buyers should confirm the fibre composition, measurements, sample approval, colour standard, labels, packaging, quantity, delivery schedule, inspection requirements, payment terms, shipping terms, and responsibility for customs or import charges. Written specifications help reduce misunderstandings.

Production time depends on the approved sample, order quantity, material availability, colour range, labelling, packaging, finishing, inspection, and shipping requirements. The final timeline will be confirmed in the quotation or order agreement.

Quality control may include material verification, sample approval, measurement checks, colour review, knitting and linking inspection, finishing review, packaging checks, and final inspection. The inspection process can be adapted to the product category and the buyer’s written requirements.

Rhonvale can provide available product information such as fibre composition, care instructions, measurements, product specifications, and order documentation. Additional testing or compliance documents should be requested before the order is confirmed if they are required for a particular market.

Yes. Rhonvale works with international retailers, brands, distributors, designers, and sourcing teams. International projects should confirm product specifications, labelling, packaging, testing requirements, shipping documents, inspection procedures, customs responsibilities, and delivery terms before production begins.

Please provide the product category, style references, material requirements, estimated quantity, target market, customisation needs, packaging requirements, and desired delivery date. Rhonvale will review the brief and respond with the available options, pricing basis, lead time, and next steps.

Rhonvale ships to selected domestic and international destinations. Shipping availability, delivery time, customs requirements, and delivery fees vary by destination and order type. Please confirm the available shipping options at checkout or contact our team before placing a B2B order.

Delivery time depends on product availability, order quantity, destination, shipping method, customs processing, and whether the order is ready-to-ship or made to order. Estimated delivery information will be provided before the order is confirmed.

Unless otherwise stated in the order quotation, customs duties, import taxes, brokerage fees, and other destination charges may be the responsibility of the recipient. International buyers should check local import requirements before ordering.

Tracking information is provided when available for the selected shipping method. Tracking availability may vary by destination and by the type of order. For wholesale shipments, tracking and logistics information will be shared according to the agreed delivery terms.

Please contact Rhonvale as soon as possible if you need to change or cancel an order. Changes may not be possible after production, customisation, packing, or shipment has begun. Custom and private-label orders may be subject to different cancellation conditions.

Return eligibility depends on the product type, order channel, condition of the item, and reason for the return. Products should be unworn, unused, and returned with original tags and packaging where applicable. Please contact Rhonvale before sending anything back.

Customised, private-label, altered, or made-to-order products may not be eligible for return unless they are defective, materially different from the approved specifications, or otherwise covered by the agreed purchase terms. The applicable conditions will be confirmed before production.

Please contact Rhonvale promptly with your order number, photographs of the packaging and product, and a description of the issue. Do not dispose of the packaging before the claim has been reviewed. Our team will assess the issue and advise on the next step.

Wholesale buyers should document the issue and notify Rhonvale within the inspection period stated in the order terms. Depending on the situation, the resolution may include replacement, repair, credit, or another agreed remedy. The final process depends on the approved sample, written specifications, inspection records, and purchase agreement.

Rhonvale works with international retailers, brands, distributors, designers, sourcing companies, and professional buyers. Destination availability is assessed according to the product, order size, labelling requirements, import rules, customs documentation, and agreed shipping terms. Buyers should confirm the target country before placing an order.

International orders require coordination of product specifications, commercial invoices, packing lists, shipping documents, customs information, labels, and destination-market requirements. Rhonvale can review these requirements with buyers before an order is confirmed. Any specific export record or reference should be requested directly and may be subject to commercial confidentiality.

Available documentation depends on the product, material, destination market, and order requirements. Buyers may request relevant product specifications, fibre-composition information, care-label details, material test reports, inspection records, origin information, and other applicable compliance documents before production or shipment. Rhonvale should not be assumed to hold a specific certificate unless that certificate is provided for the relevant product or company entity.

Named certifications must be verified individually. Buyers should specify the exact certificate, scope, certificate holder, product category, validity period, and destination-market requirement. Rhonvale will confirm whether the requested certification applies to the relevant company, material, production partner, or finished product. No certification should be treated as confirmed without current supporting documentation.

Yes. Buyers may request independent material testing, product inspection, or pre-shipment inspection where required. The testing organisation, test scope, sampling method, cost, and timing should be agreed before the order is placed.

Buyers may request the applicable company information, product specifications, business details, sample records, material documentation, inspection procedures, trade references, and commercial terms. For larger orders, buyers should conduct their own supplier due diligence or appoint an independent verification company.

Yes. Buyers may provide their own supplier questionnaire or request a project-specific information pack. The scope may include company details, product categories, production process, material information, quality procedures, compliance documents, lead times, inspection arrangements, and relevant commercial terms.

Public reporting stated that the wider Puyuan wool-knitwear market recorded approximately RMB 106.9 billion in total transaction value in 2022, including around RMB 51.4 billion in online transactions. These are regional market figures covering a broad industrial ecosystem. They are not Rhonvale’s revenue, export value, factory output, or product sales.

Export destinations and transaction references may be discussed during buyer due diligence, subject to customer confidentiality and applicable data-protection requirements. Where appropriate, Rhonvale may provide redacted or otherwise suitable supporting information rather than disclosing confidential customer details.

Buyers should confirm the destination country’s requirements for fibre-content disclosure, care labels, country-of-origin information, product safety, packaging, chemicals, restricted substances, testing, and language. The buyer is responsible for identifying any market-specific requirements that must be included in the order specifications.

Third-party factory audits, social-compliance reviews, material testing, and pre-shipment inspections may be considered depending on the project. The scope, auditor, cost, timing, and corrective-action process should be agreed before production begins.

Payment terms and trade terms are confirmed according to the product, order value, buyer profile, production stage, shipping method, and agreed commercial arrangement. Buyers should confirm whether the quotation is based on EXW, FOB, CIF, DDP, or another agreed term before placing an order.

A useful request should include the target market, product category, fibre composition, order quantity, required certificates or test reports, labelling rules, inspection standard, delivery destination, preferred trade term, payment expectations, and requested company documents. This allows Rhonvale to assess the project accurately.

International buyers should manage risks relating to material composition, product consistency, unauthorised substitutions, delivery delays, labelling, customs, payment, inspection, and after-sales responsibility. The strongest protection is a written specification supported by an approved sample, clear inspection rights, and documented commercial terms.

Rhonvale represents a product and sourcing partner focused on cashmere and refined knitwear, with attention to material transparency, product development, production coordination, quality review, and international buyer communication.